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Kaow Terms & Privacy Notice

Version 1.0 · 13 October 2026

In plain words

• Kaow gives you AI feedback on your resume and mock interviews, and paid sessions with working recruiters.
• We keep your CV, reports and activity to run the service, and you can ask us to delete them.
• AI feedback is guidance, not a guarantee of any job or interview.
• The talent pool is separate and optional: only if you tick its box can partner recruiters see your profile and contact you. You can leave at any time.
• We do not sell your data, and we do not charge recruiters or employers placement fees.

Terms of service

These terms are an agreement between you and [Kaow legal entity name], [registered address] ("Kaow", "we").

1. Accounts

1. You must be at least [18] years old and give accurate information.
2. A university email address gives access to the student tier while it remains valid. We may ask you to confirm it.
3. You are responsible for activity on your account. Tell us at [support email] if you think someone else has used it.
4. We may pause or close an account that breaks these terms, misuses the service, or gives false information.

2. The service

1. Resume review: AI feedback on your CV, scored against a rubric set by practising recruiters. Free for all users.
2. Mock interviews: AI interviews of up to 30 minutes, with a report. Students get 3 free sessions; other sessions are paid.
3. Recruiter 1:1: paid video sessions with independent recruiters, followed by a written report.
4. Your level (Graduate, Early career, Manager, Director) is set from your CV; you can change it.

3. AI feedback

1. Feedback is generated by AI and reviewed against our rubric. It is guidance, not professional, legal or career advice, and it may contain errors.
2. Kaow does not promise any interview, job offer or outcome.
3. Do not add claims to your resume that are not true. Suggested rewrites use [X] placeholders for you to fill in with real facts.

4. Fees and payment

1. Prices are shown before you pay, in Thai baht, including any tax.
2. Payment is taken at booking by [PromptPay / card provider].
3. Cancellations made more than [24] hours before a recruiter session are refunded in full; later cancellations and no-shows are not refunded, unless the recruiter cancels.
4. Unused free sessions have no cash value.

5. Recruiter 1:1 sessions

1. Recruiters are independent professionals, not Kaow employees, and do not speak for any employer they have worked for.
2. Company names shown on recruiter profiles describe where they have hired; they are not endorsements by those companies.
3. With your agreement at booking, the call is transcribed, and the transcript is used only to write your feedback report.
4. A recruiter may, at their own choice and only with your agreement, refer you to a role. This is not part of Kaow's service, and Kaow charges no placement or referral fee.

6. Your content and conduct

1. You keep ownership of your CV, answers and other content. You give Kaow a licence to use it only to provide and improve the service.
2. Do not upload someone else's data, harmful content, or anything you have no right to share.
3. Do not copy, scrape or resell the service, its rubrics or its reports.

Privacy notice

Kaow is the data controller for the personal data described here, under Thailand's Personal Data Protection Act B.E. 2562 (PDPA). Contact our data protection contact at [DPO email].

7. What we collect

8. Legal basis

1. Contract: account, CV, reports, interview answers, sessions and payment data, needed to provide the service you asked for.
2. Legitimate interest: usage logs for security, fraud prevention and service improvement.
3. Consent: call transcripts, and the talent pool (section 11). You can withdraw consent at any time.

9. AI processing and who we share with

1. Your CV, answers and transcripts are processed by our AI provider, [AI provider name, and the country where it processes data], to generate feedback. If you answer out loud, your speech is turned into text either by our speech provider, [speech provider name and country], or, when that is not set up, by your web browser's own speech service (for example Google in Chrome, or Apple in Safari), under that company's terms. Kaow keeps only the text, never the recording. They are not used to train public AI models [confirm with provider terms].
2. The recruiter you book sees your AI reports and your goal for the session. Recruiters cannot see your data from sessions with other recruiters.
3. We use [hosting, payment and email providers] under data processing agreements.
4. We do not sell personal data.
5. Data may be processed outside Thailand, for example in [Singapore / United States], with safeguards required by the PDPA.

10. Retention, security and your rights

1. We keep account data, CVs and reports while your account is active and for [12] months after your last activity, then delete them.
2. Raw call transcripts are deleted once the feedback report is approved [or within 30 days]; the approved report is kept.
3. Usage logs are kept for [24] months.
4. We protect data with access controls: other users can never see your data, and only authorised Kaow staff can.
5. You have the right to access, correct, delete or move your data, to object to or restrict processing, and to withdraw consent. Ask at [DPO email]; we reply within [30] days.
6. You may complain to Thailand's Personal Data Protection Committee (PDPC).

Talent pool

11. Joining the talent pool is optional and separate. It is not required to use Kaow, and saying no changes nothing about the service you get. Under PDPA Section 19, this consent is asked for separately from the rest of these terms.

1. What joining means: Kaow builds a candidate profile from your CV and results, and partner recruiters may see it and contact you about roles.
2. What is shared: name, email, level, years of experience, current title, location, skills, employers, education, target role, and your best resume and interview scores. Your full CV, interview answers and call transcripts are never shared without asking you first.
3. Who sees it: Kaow staff, and recruiters Kaow has approved as partners. It is never sold or published.
4. No fees: Kaow does not charge recruiters or employers placement fees for candidates from the pool.
5. Leaving: untick "In talent pool" on your home page, or email [DPO email]. Your profile is removed from the pool straight away. This does not undo contact that happened before you left.
6. If you don't join, your data is used only to provide the service (section 8), never to put you forward for roles.

Liability, changes and law

12. Liability: to the extent the law allows, Kaow is not liable for hiring decisions, lost opportunities, or indirect loss. Our total liability is limited to the fees you paid in the [12] months before a claim. Nothing in these terms limits rights you have under Thai consumer law.

13. Changes: we will tell you about material changes by email or in the app at least [14] days before they apply. Continuing to use Kaow after that means you accept them; you can close your account instead.

14. Governing law: these terms are governed by the laws of Thailand, and the courts of [Bangkok] have jurisdiction.

15. Contact: [Kaow legal entity name], [address], [support email], [DPO email].